Frequently Asked Questions

✅ 4G Camera

Best if:

• There is no Wi‑Fi or power available (although can be plugged into mains)
• The camera will be used in fields, farms, entrances, stables, gateways, yards, or remote rural locations
• You want the camera to work anywhere where there is no Wi‑Fi or no power

A 4G camera uses a data SIM, just like a mobile phone — therefore a 4G signal must be available from at least one network.

✅ Wi‑Fi Camera

Best if:

• The camera is within range of a reliable Wi‑Fi network even when there is no power (although can be plugged into mains)
• It’s being used around homes, offices, or buildings
• You want no mobile data costs

No
A 4G camera works independently of Wi‑Fi.

• It connects to the internet using a 4G mobile data SIM provided with our bundle
• Wi‑Fi cannot be used with the 4G model
• You can install it anywhere a 4G or 5G signal is available

Wi‑Fi is only needed if you choose a Wi‑Fi model.

You can test this easily using your smartphone:

1. Go to the exact location where you plan to install the camera
2. Turn Wi‑Fi OFF on your phone and turn your mobile data ON
3. Use mobile data and:
   1. Load a webpage e.g. YouTube
   2. Watch a short video to check it plays without pausing (buffering)
4. Check signal bars and connection reliability

✅ If mobile data works reliably, a 4G camera should also work well on the same network as your smartphone’s SIM.

❌ If you don’t have success, a different network to your SIM may be available:

1. Go to the Ofcom Mobile Coverage Checker
2. Enter your postcode and select the nearest address to the intended location of your camera
3. Select each network individually (3, O2, EE, Vodafone) for the predicted outdoor coverage

✅ If one or more of the networks predict ‘good outdoor’ or above, your camera and supplied SIM should work well.

You can test this easily using your smartphone:

1. Take your smartphone to the planned camera location and ensure your phone’s data is turned OFF.
2. Connect to your Wi‑Fi network
3. Check:
   • Signal strength bars (although these are not 100% accurate and can fluctuate)
   • Load a webpage e.g. YouTube
   • Whether video streams without pausing (buffering)

If the signal is weak or unstable, we recommend:

• To choose our 4G camera model instead

Here's a video to help you, or you can download your camera instructions on the link: 

4G Set Up & User Manual

Monitoring Livestock, Ponies or Horses?

If you are monitoring animals, your camera settings may not be optimised. Incorrect settings can lead to excessive data usage and unnecessary costs.

Please watch the video linked above for a visual walkthrough on optimising your camera for animal monitoring, rather than for security in remote locations. Step‑by‑step written instructions are also provided below.

Why is my data usage high?

It’s very common for new 4G camera users to consume more data initially. This is often due to:

• Getting familiar with the camera (“novelty factor”)
• Spending long periods live‑viewing
• Settings being configured for security use, rather than animal monitoring

Reading through the guidance below and adjusting your settings appropriately will significantly reduce data usage.

How Is Data Consumed?

Your camera uses data in the following situations:

• Activity notifications sent to your phone
  (Very small data per alert, but if the camera is armed in front of livestock, constant movement can make this unnecessary and costly.)
• Connecting to the camera
  Live view, changing settings, and general interaction use moderate data.
• Playing back video from the SD card
  This uses the most data.

Best Practice to Reduce Data Costs

• Connect little and often to check everything is OK
• Avoid long live‑view sessions
• Minimise playback directly from the camera

If you see footage you want to keep:

• Download it to your phone (tap the circle with the downward arrow)
• Once saved to your phone, it can be watched again without using camera data

Optimised Settings for Livestock & Animal Monitoring

If you are using the camera to occasionally check livestock (e.g. lambing, calving, or horses in stables) rather than for security alerts, please review the following settings to preserve both data and battery power.

Step 1: Set Default Video Quality

1. Open the App
2. Tap the “Me” icon (bottom left)
3. Tap Common Settings
4. Tap Default Resolution
5. Select SD (Standard Definition)
   (Uses significantly less data than HD)
6. Tap the back arrow
7. Tap the Device icon (bottom left) to return to the app home screen

Step 2: Disable Security Features (Not Needed for Livestock)

1. Tap the Camera Image to connect
2. Tap the Settings cog (top right)
3. Tap Schedule Settings
   • Turn OFF all schedules
4. Tap Activity Detection
   • Turn OFF all motion detection

✅ Your camera is now optimised for livestock monitoring, using minimal data and power.

Still Using More Than Expected?

If, after optimising your settings, you are still using more than 1GB of data per month, consider:

• Upgrading to a 3GB or 5GB plan on your GM Data SIMs Dashboard, or
• Checking available plans with your own SIM provider

Setting your camera correctly for its purpose will greatly improve battery life, reduce running costs, and provide a much smoother experience for animal monitoring.

If you need further help, we’re always happy to assist.

It’s quite common for new 4G camera users to consume more data initially. This usually happens as customers become familiar with the settings and enjoy the “novelty factor,” or because the camera is configured for the wrong type of use (for example, security settings being used when the camera is intended for animal monitoring).

Please read on to understand how data is used and how to reduce unnecessary consumption.

How Is Data Consumed?

Your camera uses data in the following situations:

• Activity notifications sent to your phone
  These use very small amounts of data per alert. However, if the camera is armed in front of livestock, constant movement can cause frequent activations, making this unnecessary and potentially expensive.
• Connecting to the camera
  Live viewing, changing settings, and general interaction with the camera use a moderate amount of data.
• Playback of video stored on the SD card
  This uses the highest amount of data, especially if videos are replayed multiple times.

Best Practice to Reduce Data Usage

• Keep camera connections short and occasional — “little and often” check‑ins are ideal.
• Avoid spending long periods connected to live view.
• Minimise playback directly from the SD card.

If you find a video you want to keep:

• Download it to your phone by tapping the circle with the downward arrow.
• Once saved to your phone’s gallery, you can view it as many times as you like without using any further camera data.

Correct settings and mindful usage will significantly reduce data consumption and help keep running costs low.

When an activated SIM is inserted correctly, your camera should display the following LED light sequence during pairing:

✅ Expected Light Sequence

1. Solid Red light – Camera powering on
2. Slow alternating Red and Blue lights – Searching for a network
3. Fast flashing Red and Blue lights – Connecting to the network
4. Solid Blue light – Successfully connected to the 4G network

If You Do Not See This Sequence, Please Check the Following:

1️⃣ SIM Activation

• Has the SIM card been activated with the network provider?
• If you are using a GM Data SIM, please ensure you have followed the activation instructions on the letter supplied with the SIM.

2️⃣ Network Availability

• Is there 4G coverage at the camera location?
• GM Data SIMs work across all UK networks and will automatically connect to the strongest available signal.
• However, in rare cases there may be coverage black spots, or signal may be poor inside certain buildings.
• Try testing or temporarily moving the camera to a different location to confirm signal availability.

3️⃣ SIM Insertion

• Ensure the SIM card is:
  • Inserted the correct way round
  • Fully pushed in until it clicks into place
• The SIM slot is spring‑loaded:
  • To insert: push until it clicks
  • To remove: gently push again to release
• You may need to use the handle of the supplied tweezers to ensure the SIM is fully seated.
• Please refer to the video “How Do I Set Up My 4G Camera” for visual guidance.

✅ Next Steps

The above checks resolve the vast majority of 4G connection issues.
If you are still experiencing problems, please follow the instructions in the guide below and then contact us if needed.

👉 Refer to the User Manual for additional guidance if needed

4G User Manual

If your camera is showing as offline, don’t worry — this is usually easy to resolve. The most common causes are:

❌ No data credit on the SIM card (4G models)

❌ No power in the camera

Please work through the checks below using a process of elimination.

✅ Using a GM Data SIM?

• Log in to your account: 👉 GM Data SIMs
• Check your data usage and remaining balance
• If data has run out:
  • Select the next available larger plan to upgrade
  • The camera should come back online within 15 minutes
  • If needed, switch the camera OFF and then back ON

✅ SIM Data & Usage Check

• Log in to your mobile network provider’s website
• Check your remaining data balance
• If data runs out quickly, see the FAQ: “My Data Has Run Out Quickly”

✅ Signal Check (4G Models)

A weak or inconsistent 4G signal can cause the camera to go offline intermittently.

Try the following:

• Reposition the camera slightly
• Test in a nearby location with stronger signal
• If using a GM Data SIM, switch the camera OFF and ON again to refresh the network
• Try a SIM from another mobile network

✅ Our cameras work with all UK mobile networks

✅ You may wish to use a GM Data SIM — a multi‑network SIM that automatically connects to the strongest available signal: 👉 Get GM Data SIM

✅ Power Check

If your camera has been heavily used, the battery may have temporarily run low.

• The camera will reconnect once charge is restored
• The solar panel charges the camera whenever daylight is available
• Ensure the solar panel is not obstructed and receives direct sunlight where possible

📌 See the FAQ: “My Camera Is Losing Power or Not Charging Fast” if power may be the issue.

✅ Advanced Troubleshooting

Test 1 — Check the SIM

1. Remove the SIM from the camera
2. Insert it into your smartphone
3. Turn Wi‑Fi OFF and test mobile data
4. Check: Do you see 4G signal bars? Can you browse the web or stream a video?
5. ✅ Yes: The SIM is working correctly    ❌ No: Check credit, network coverage, or try another SIM

Test 2 — Check the Camera

1. Confirm your phone works at the camera location
2. Turn the camera OFF
3. Insert your phone’s SIM into the camera
4. Turn the camera ON
5. Check: Do you see a solid blue light?
6. ✅ Yes: Likely a SIM or network issue    ❌ No: The camera itself may be faulty

👉 Please contact us via our Contact Us page if this is the case.

✅ Summary

An offline camera is almost always caused by:

• SIM credit issues or incorrect registration
• Poor mobile signal
• Low power levels

Following the steps above resolves most issues. If not, our support team is happy to help.

When used correctly, your camera should be largely self‑sufficient and provide years of maintenance‑free service. For example, our test cameras in rural North Yorkshire rarely drop below 100% charge throughout the year, despite being checked briefly 2–5 times per day and occasionally used to play back or download recordings.

Before contacting our technical support team, please work through the checks below. The vast majority of power‑related issues are resolved by following this guide.

⚠️ Important Notices

Mains Charging
If charging or powering the camera from the mains, always use a USB Type‑C cable connected to a 5V, 2A adapter. Using an incorrect power supply may damage the camera’s power system and could invalidate your warranty.

Seasonal Use
If you use your camera only for part of the year (e.g. lambing or calving season), do not turn off the camera and place into storage. Instead, leave the camera in situ or outdoors plugged into the solar panel (even if you don’t have a working SIM card in the camera and it is not being used, it is important to do this as leaving the battery uncharged for long periods can damage the internal power pack).

Best practice:

• Leave the camera installed in position
• Keep it connected to the solar panel
• Leave the camera powered ON

If the camera is not actively needed, it does not require Wi‑Fi or an active SIM. Simply reconnect via Wi‑Fi or SIM (model‑dependent) when required.

Environmental Checks

Please confirm the following:

• ✅ The solar panel has a clear, unobstructed view of the sky
  Branches, buildings, or other obstructions can significantly reduce charging efficiency.
• ✅ The solar panel cable is securely and firmly connected to the camera
• ✅ Be aware that winter daylight hours can be up to 50% shorter than summer, which reduces charging time
  • Best practice is to connect to the camera in brief intervals to check all is well.
  • Minimise false alarms, especially in high‑traffic areas

Usage Checks

Please review the following:

• Is the camera installed indoors (shed, barn, stable, etc.)?
  • Night‑time IR (infrared) night vision consumes more power due to IR LEDs being on
• Reduce night‑time monitoring to brief check‑ins
• Ensure motion detection is NOT armed unless required
  • Motion detection is a security feature, not intended for continuous animal monitoring
  • Cameras monitoring livestock should not be armed
• If motion detection is required:
  • Check for excessive false alarms
  • Reduce sensitivity and adjust detection zones to conserve power

✅ CHECK ONE: Solar Charging Status

1. During daylight hours, open the app
2. Tap the camera to connect
3. Check the battery icon:
   • ✅ Is the battery icon GREEN?
   • ✅ Is there a lightning bolt symbol next to it?

If NO:

• Check the solar panel connector is firmly inserted into the camera
• Recheck after reseating the connection

Resolved?

• ✅ Yes → Issue solved
• ❌ No → Proceed to CHECK TWO

✅ CHECK TWO: Mains Charging Test

1. Take the camera indoors
2. Connect it using a USB Type‑C cable and 5V 2A UK plug adapter
3. Plug into the mains

Check the following:

• ✅ Is there a red LED glow next to the ON/OFF switch and power socket?

If NO:

• Can the same cable and adapter charge another device?
  • ❌ No → Try a different cable and adapter
  • ✅ Yes → The internal power pack may be damaged — if purchased within the last 12 months, please contact: info@guardmy.co.uk

If YES:

• Open the app and connect to the camera
  • ✅ Is the battery icon GREEN?
  • ✅ Is the lightning bolt visible?
  • ✅ Yes → Proceed to CHECK THREE
  • ❌ No → If within 12 months of purchase, contact info@guardmy.co.uk

✅ CHECK THREE: Battery Draining Faster Than Expected

If the camera appears to charge but loses power unusually quickly, the internal power management system may need resetting.

Reset Procedure

1. Switch the camera OFF
2. Open the app and remove the device
3. Ensure the camera has some power (charge briefly using mains power if required)
4. Switch the camera ON
5. Immediately press and hold the RESET button until you hear “System reset”
6. Switch the camera OFF
7. Fully charge on mains power for 4–8 hours
8. Open the app and select Add New Device
9. Pair the camera as originally done
10. Reinstall and monitor performance

Resolved?

• ✅ Yes → Issue solved
• ❌ No → Proceed to CHECK FOUR

✅ CHECK FOUR: Network Signal (4G)

If using a GM Data SIM, it may be that mobile signal strength is weak across all networks in your location. The camera may continually switch between networks, increasing power usage.

Test:

• Temporarily relocate the camera to an area with known strong mobile signal
• Observe whether power performance improves

Once tested, please contact info@guardmy.co.uk with:

• Your name
• Order number (if available)
• All checks performed

Your camera is designed to use very little power and, when set up correctly, should provide reliable performance under normal usage. Guard My Farm test cameras have been installed and tested for over 24 months without ever dropping below 90% charge during standard operation.

Each camera contains a self‑contained rechargeable lithium‑ion battery, which can be charged either:

• Via the included solar panel, or
• From the mains using the supplied USB‑C cable (plugged into a 5V 2amp 3-pin charger)

If you are experiencing power‑related issues, please check the following before contacting Guard My Farm:

• Ensure the solar panel is unobstructed and has clear exposure to daylight.
  While the panel will still charge on cloudy days, direct sunlight will provide faster and more effective charging.
• Confirm the solar panel cable is securely connected to the camera’s power socket.
  You may need to press firmly, as the weatherproof silicone cover is intentionally tight‑fitting.
• If the camera does not appear to be charging via the solar panel after completing the above checks, test charging from the mains using the supplied USB‑C cable. This will help identify whether the issue lies with the camera or the solar panel before getting in touch with Guard My Farm support.

✅ Step 1: Ensure Motion Detection Is Enabled

1. Open the App
2. Tap the camera image to open the live view
3. Tap the cog icon (top right) to open Settings
4. Tap Activity Detection
5. Check the following:
   • Motion Detection is ON
   • Sensitivity is set to Medium or High if you are not receiving activations
   • Human Detection is:
     • OFF if you want to capture all activity
     • ON if you only want to detect and record human movement

✅ Step 2: Check the Camera Is Scheduled to Be Armed

1. Use the back arrow to return to Settings
2. Tap Schedule Setting
3. Ensure at least one schedule is switched ON during the times you expect the camera to detect activity

Important Usage Advice

For security purposes, when armed, cameras are designed to work best in low‑traffic areas, such as:

• Shed or barn doors
• Entrances and gateways
• Driveways
• Remote or secluded locations

In these areas, activity is typically unexpected, making the camera effective at identifying genuine events such as intruders or unwanted visitors.

If a camera is installed in a high‑traffic area, repeated or continuous motion can initially trigger frequent activations. To avoid overwhelming users with constant notifications, the camera is designed to learn and suppress activity it identifies as false positives (false alarms) over time.

If You Are Not Receiving Activations in a Very Active Area

If your location has frequent movement, the camera may have learned to ignore much of this activity as false positives. This can usually be resolved by restarting the device:

Restart Procedure

1. Open the App
2. Tap on the camera you wish to connect to
3. Open the ‘settings’ by tapping on the cog icon at the top right of the live view image
4. Select and tap ‘Restart Device’
5. Wait until you get the message ‘Restart Successful’

Best Practice After Restart

Once reset, consider:

• Your camera’s location
• The level of expected activity

We recommend scheduling the camera to be armed only during quieter periods when movement is minimal, ensuring:

• Fewer false alarms
• More reliable detection of genuine events
• More efficient battery usage

Please click our WIFI Set Up and User Guide Link:

WiFi Set Up & User Manual

You will find instructions of how to set up and also a description of all the settings and how to use your camera here.

If your camera is showing as offline, don’t worry — this is usually easy to resolve. The most common causes are:

❌ No Wi‑Fi connection (Wi‑Fi models)

❌ No power in the camera

Please work through the checks below using a process of elimination.

✅ WiFi Check

Please ensure that the Wi‑Fi connection used by your camera is stable and functioning correctly. If you’re experiencing any issues, you may wish to contact your internet service provider for assistance.

✅ Power Check

If your camera has been heavily used, the battery may have temporarily run down.

• The camera will come back online automatically once some charge is restored
• The solar panel will continually charge the camera whenever there is daylight
• Ensure:
  • The solar panel is not obstructed and has a clear line of sight to the sky
  • It is positioned to receive direct sunlight if possible (for faster charging)

📌 If power may be the issue, please refer to: FAQ, “My Camera Is Losing Power or Not Charging Fast”

✅ Summary

An offline camera is almost always caused by:

• Signal availability
• Power levels

Working through the steps above will resolve the vast majority of issues. If not, our support team is happy to help once these checks are complete.

When used correctly, your camera should be largely self‑sufficient and provide years of maintenance‑free service. For example, our test cameras in rural North Yorkshire rarely drop below 100% charge throughout the year, despite being checked briefly 2–5 times per day and occasionally used to play back or download recordings.

Before contacting our technical support team, please work through the checks below. The vast majority of power‑related issues are resolved by following this guide.

⚠️ Important Notices

Mains Charging
If charging or powering the camera from the mains, always use a USB Type‑C cable connected to a 5V, 2A adapter. Using an incorrect power supply may damage the camera’s power system and could invalidate your warranty.

Seasonal Use
If you use your camera only for part of the year (e.g. lambing or calving season), do not turn off the camera and place into storage. Instead, leave the camera in situ or outdoors plugged into the solar panel (even if you don’t have a working SIM card in the camera and it is not being used, it is important to do this as leaving the battery uncharged for long periods can damage the internal power pack).

Best practice:

• Leave the camera installed in position
• Keep it connected to the solar panel
• Leave the camera powered ON

If the camera is not actively needed, it does not require Wi‑Fi or an active SIM. Simply reconnect via Wi‑Fi or SIM (model‑dependent) when required.

Environmental Checks

Please confirm the following:

• ✅ The solar panel has a clear, unobstructed view of the sky
  Branches, buildings, or other obstructions can significantly reduce charging efficiency.
• ✅ The solar panel cable is securely and firmly connected to the camera
• ✅ Be aware that winter daylight hours can be up to 50% shorter than summer, which reduces charging time
  • Best practice is to connect to the camera in brief intervals to check all is well.
  • Minimise false alarms, especially in high‑traffic areas

Usage Checks

Please review the following:

• Is the camera installed indoors (shed, barn, stable, etc.)?
  • Night‑time IR (infrared) night vision consumes more power due to IR LEDs being on
• Reduce night‑time monitoring to brief check‑ins
• Ensure motion detection is NOT armed unless required
  • Motion detection is a security feature, not intended for continuous animal monitoring
  • Cameras monitoring livestock should not be armed
• If motion detection is required:
  • Check for excessive false alarms
  • Reduce sensitivity and adjust detection zones to conserve power

✅ CHECK ONE: Solar Charging Status

1. During daylight hours, open the app
2. Tap the camera to connect
3. Check the battery icon:

✅ Is the battery icon GREEN?

✅ Is there a lightning bolt symbol next to it?

• If NO: Check the solar panel connector is firmly inserted into the camera and recheck after reseating the connection
  • ✅ Yes → Issue solved
  • ❌ No → Proceed to CHECK TWO

✅ CHECK TWO: Mains Charging Test

1. Take the camera indoors
2. Connect it using a USB Type‑C cable and 5V 2A UK plug adapter
3. Plug into the mains
4. ✅ Is there a red LED glow next to the ON/OFF switch and power socket?
   • If NO: Can the same cable and adapter charge another device?
     • ❌ No → Try a different cable and adapter
     • ✅ Yes → The internal power pack may be damaged — if purchased within the last 12 months, please contact: info@guardmy.co.uk
   • If YES: Open the app and connect to the camera
     • ✅ Is the battery icon GREEN?
     • ✅ Is the lightning bolt visible?
     • ✅ Yes → Proceed to CHECK THREE
     • ❌ No → If within 12 months of purchase, contact info@guardmy.co.uk

✅ CHECK THREE: Battery Draining Faster Than Expected

If the camera appears to charge but loses power unusually quickly, the internal power management system may need resetting.

Reset Procedure

1. Switch the camera OFF
2. Open the app and remove the device
3. Ensure the camera has some power (charge briefly using mains power if required)
4. Switch the camera ON
5. Immediately press and hold the RESET button until you hear “System reset”
6. Switch the camera OFF
7. Fully charge on mains power for 4–8 hours
8. Open the app and select Add New Device
9. Pair the camera as originally done
10. Reinstall and monitor performance

• ✅ Yes → Issue solved
• ❌ No → Contact us at info@guardmy.co.uk with your name, order number (if available), and all checks performed

Your camera is designed to use very little power and, when set up correctly, should provide reliable performance under normal usage. Guard My Farm test cameras have been installed and tested for over 24 months without ever dropping below 90% charge during standard operation.

Each camera contains a self‑contained rechargeable lithium‑ion battery, which can be charged either:

• Via the included solar panel, or
• From the mains using the supplied USB‑C cable (plugged into a 5V 2amp 3-pin charger)

If you are experiencing power‑related issues, please check the following before contacting Guard My Farm:

• Ensure the solar panel is unobstructed and has clear exposure to daylight.
  While the panel will still charge on cloudy days, direct sunlight will provide faster and more effective charging.
• Confirm the solar panel cable is securely connected to the camera’s power socket.
  You may need to press firmly, as the weatherproof silicone cover is intentionally tight‑fitting.
• If the camera does not appear to be charging via the solar panel after completing the above checks, test charging from the mains using the supplied USB‑C cable. This will help identify whether the issue lies with the camera or the solar panel before getting in touch with Guard My Farm support.

Register Your GM Data SIM

Before you can use a GM Data SIM, it must be registered.

👉 Register your GM Data SIM here

⚠️ Important:
You will need the letter that came with the SIM card to complete registration, as it contains the details required to activate your SIM.

How to Top Up or Upgrade Your GM Data SIM Plan

If your camera was supplied with a GM Data SIM, you can manage your data plan online:

1. Log in to your account:
   👉 www.gmdatasims.co.uk/login
2. Scroll down your dashboard
3. Choose one of the following options:
   1. Upgrade to a higher data plan, or
   2. Purchase a Data Boost (if no higher plan is available)

Once upgraded, your camera should resume normal operation shortly.

Using a Different SIM Provider?

If you are using any SIM card not supplied by Guard My, please contact your SIM provider directly for registration, top‑ups, or plan management assistance.

The SIM we supply with our cameras is our own multi-network data SIM, which finds and uses the strongest UK network in your camera's location. 

Data usage really depends on usage, however...

As an indicator, our test cameras in rural North Yorkshire are used for security purposes and use less than 1GB data per month (£6.99 using our own GM Data SIMs) with us connecting to the camera to check activity momentarily approx 2-4 times a day. 

Customers who monitor animals may use more data than this, with typical usage being 1-5GB data/month. We always insist customers check their camera settings to ensure they are correct for the purpose of their camera to minimise unecessary data use.

Data costs will vary depending on usage and time live streaming, however you can choose different plans with the SIM we provide  or choose different SIMs from other providers.

If you have an SD installed (as we recommend to save the need to pay for a Cloud suscription), this quick video shows you how to access, play and download any of the automatic recordings of clips on your camera remotely from your APP.

*Please note repeatedly playing back recordings on a 4G camera may use data quickly. We recommend best practice to only view clips of interest and then download them to your phone for safekeeping where they can be played back without consuming data.

Quick Guide:

• Open App
• Tap the camera view image to connect to the camera.
• Tap the 'cloud' icon (bottom right of the camera's view image).
  • It will now display an SD card icon (also known and displayed as TF card).
  • All recordings of the day (if any) will be listed below the camera view image allowing you to play or download for safekeeping.

You can add several cameras, either WIFI or 4G to your app and name them accordingly so you know which camera is alerting you.

Here's a short video to run though this simple process:

Step by Step:

• Open App
• Locate and tap (+) icon, (top left of screen)
• Select / tap Setup WIFI Device, or Setup 4G Device button depending on your type of camera
• Follow onscreen instructions and name your cameras accordingly

Please click on and refer to the user manual depending on which camera you have. A full description of icons and functions are included in each manual:

4G User Manual

WIFI User Manual

Firstly you must ask your 'guest' to download the UBOX App using their own email address.

1. Guest must download UBOX app and register their account with an email address.
2. Open your UBOX app to view your paired cameras.
3. You will see icons below each camera. Touch the icon (circle with arrow pointing to 1 O'clock) of the camera you wish to share.
4. Click the 'Share' button.
5. Enter the email address of the guest who has registered their new UBOX account.
6. Choose what access you would like them to have.
7. When done, the guest will receive a notification to confirm the access you have given.

NB. You can also remove the guest and change permissions from here too.

Please check your settings:

Open APP, tap the image of the camera view you want to connect to.

Open Settings (tap, cog icon, top left of screen):

• Tap 'Activity Detection'
• Turn ON 'Motion Detection'
• Turn Sensitivity to 'High' (to ensure maximum chance of detection)
• Turn OFF 'Human Detetion' (if you want to ensure all motion is detected E.G. Vehicles - if Human detection is ON, only human movement will be detected and other motion such as vehicles will be ignored.
• Tap back 'Alarm Area' and follow the instructions by tapping through the educational tips, and ensure the area you want to monitor for activity is highlighted 'Yellow'. If any area is not highlighted, then motion in that area will activate the camera.

Now tap 'back arrow' to return to the Settings menu.

• Tap 'Schedule Setting' and ensure your camera has a schedule switched on at the time you wish the camera to be 'armed, ready to detect motion'.

⚠️Please note

When testing motion notifications, please ensure that the app is fully closed before walking in front of the camera. Notifications will not be sent while you are actively viewing the camera’s live feed in the app.

No problem. There are several things to check here...

• Is your 4G network stable? If there is a poor 4G network at the time of activation either you may experience delayed notifications or no notifications at all.
• Is your phone on a strong WIFI or 4G network. If not, you won't receive notifications.
• Are notifications turned on within the App?
• Is the camera 'awake' when not sending notifications. Check things like the day and time scheduling of when the camera is 'armed' and monitoring for movement.
• If the App is shared, have you allowed notifications for the other users in their permissions.

For further information of how to navigate the above, please download the user manual from this link.

4G User Manual

WIFI Set Up & User Manual

This video shows you how to turn off the factory default 24/7 camera arming and create a new more suitagbl schedule if required.