Please click our Set Up and User Guide Links depending on which camera type you have:

4G Set Up & User Manual

WiFi Set Up & User Manual

You can use any SIM in our 4G cameras. Please refer to your SIM provider for instructions, or if the SIM was provided by us, here's some help...

Got a GMData SIM?

Activate GMData SIM

Ensure you have your SIM card and the packaging it was provided in at hand. Simply click the Register Your SIM on the website and follow the onscreen instructions. You will need the ICCID number from the SIM and your order number on the sticker of the letter you SIM came with: www.gmdatasims.co.uk

Top Up GMData SIM

Log in to your account: GMData SIMs Login

If you have run out of data you can upgrade to a higher data plan for the remainder of the month. You can learn more here, selecting 'How do I upgrade my data plan?' GMData SIMS Upgrades

Got a 1P Mobile SIM?

If you have a 1p Mobile SIM, you should have registered it on the 1pMobile website. If not, do that in the first instance (you will need the letter or plastic card your Sim was cut out from to find the SIM ‘phone number and PUK/Registration code’.

Here’s the link to Register:

Www.1pMobile.com/register

If you have already registered, simply log in to your 1pMobile account dashboard here and find the top up options within (you will need the email address you used to create the account when registering and the password you created. 

Www.1pMobile.co.uk/log-in

If you are struggling with your 1P Mobile SIM, we have launched our own multi-network SIM card, GMData SIMs which is great value, works on all networks and we support directly here at Guard My Farm. Here's a link if you would like to try: GMData SIM

An enabled SIM inserted correctly should give you the following light sequence when pairing:

Switch on camera: Red light, red then blue light alternating slowly (searching for network), red and blue light flashing quickly (making connection), blue light (connection made / camera paired).

Please Check:

• Has the SIM been activated with the network provider? (If 1pMobile, follow the instructions to register the SIM on the letter provided with the SIM card.
• Is there network availability at your location? (SIMs provided by us are on EE network)
• Is the SIM inserted correctly? Ensure the SIM is in the slot the correct way round and has been pushed in fully (until it clicks). You may need to use the handle of the supplied tweezers to push in fully. The SIM slot is spring loaded, so an inserted SIM would need to push in again to release.

The above steps should resolve the issue. If not, try a system reset and then follow the steps in this user guide:

4G Set Up & User Manual

If your camera has started to show an offline status, this shouldn’t be a problem. There are a couple of things to check...

Using a 1P Mobile SIM?

The SIM comes with £10 credit and requires registration on the 1pMobile website to use this credit and manage top-ups etc.

Please note if the SIM has not been registered it will work briefly using its 'test' credit but will then go off line until it is registered and the preloaded £10 will start being used.

You must Register Your SIM. To do this, you will need:

The phone number associated with the SIM, and the PUK (also known as Registration Code), both providers on the letter the SIM came with.

Go to:

www.1pmobile.com/register

Follow the instructions on screen to set up your account.

SIM

Check your SIM network account on the website of your network provider, to see the credit left (if supplied by us it's 1p Mobile on EE network. It is on PAYG preloaded with 1GB of data. If the camera is being heavily used, it may be out of credit and you may want to choose a different, more economical plan for your usage patterns - there are some great data plans out there and you can convert from 1p mobile to a different plan or choose any SIM from another network, providing you have cover). 

SIGNAL
It may be a weak or variable 4G signal. It may 'dip in and out' of service without you doing anything.  If so, look at a different position for the camera or a different network SIM with a stronger signal for your location (our cameras work with any UK network).

POWER

If it has had heavy usage and the power has been run down, then it will recharge and come back on line when some charge received.  The solar panel will trickle charge the camera whenever there is daylight (ensure no obstruction of the panel and try to position where it is likely to get sunlight when available as this will charge it quicker).

It should be one of the above. Please use process of elimination.

TEST IF THE ISSUE IS WITH THE SIM OR THE CAMERA:

Test 1:

1. Remove your SIM from the camera and insert into your smart phone.

2. Turn off WIFI on your phone.

Do you get 4G bars? Can you load a website and stream E.g. You Tube?

If yes, then the SIM if fine.

If no, then check your SIM for credit and signal and consider a different SIM in your camera.

Test 2:

1. Assuming your smartphone works in the camera location, turn off the camera, insert your phone SIM into the camera and switch on.

Do you get a solid blue light?

Yes: Then the issue is with the SIM (credit of network). You may want to consider purchasing a different SIM from elsewhere on a different network etc.

No: Then the issue could be with the camera and we encourage you to get in touch via our web chat or contact us page.

Please click either link depending on which camera you have:

4G User Guide Manual

WiFi User Guide Manual

Data usage depends on the usage patterns / behaviour.

For example, Guard My Farm test cameras are typically set up for security notifications, short live stream sessions (1 min at a time) and occasional playback of recorded footage.

On average we access our cameras 3-5 times / day for a few moments to check all is OK.

Using our own GMD Data SIM, we use under 1GB of data per month and find that plan suitable.

Should you use your cameras for heavier live streaming, you may require more data, therefore it may be worth choosing a different data plan such as GM Data SIM 3GB plan or you can use any other SIM.

It is quite common with a new 4G camera to use a lot of data initially as customers get used to the settings and enjoy the 'novelty factor'. Usually after a week or two customers will find their normal usage patterns which will give a realistic idea of how much data they are likely to use a month.

Data is used in the following situations:

• Camera recording to the SD card (no data used)
• Notifications of activity to your phone (uses very small amounts of data)
• Connecting to your phone for live streaming, changing settings, playing back videos from SD card etc (uses a higher amount of data)
• Playing back video from the SD card in the camera (uses the highest amount of data)

As a rule of thumb to save data and reduce data costs, minimise the amount of time you spend connected to your camera. Little and often to check all is OK is good practice.

Try to minimise the time you spend playing back videos on your SD card. If you see a video of interest, download it to your phone's photo file (tap circle with down arrow). From there it is safely kept and can be viewed without incurring unnecessary data costs from your camera.

If you are using more than 1GB of data a month, consider upgrading to 3GB with your GM Data SIM or your SIM provider.

Yes! You can pair as many cameras as you like and group them into different locations if desired. For example:

Location 1 could be 'Lambing Shed': Camera 1 could be 'Inside', Camera 2 could be 'Outside Front'

Location 2 could be 'ATV Shed': Camera 1 could be 'Front', Camera 2 could be 'Rear'

You can create a new location when setting up the app initially but also by clicking the 'home' icon (top left of the app), and then assign cameras accordingly.

Why not open the user guide for a full description of the camera's functions and how to use them:

4G Set Up & User Manual

WiFi Set Up & User Manual

1. Guest must download UBOX app and register their account with an email address.
2. Open your UBOX app to view your paired cameras.
3. You will see icons below each camera. Touch the icon (circle with arrow pointing to 1 O'clock) of the camera you wish to share.
4. Click the 'Share' button.
5. Enter the email address of the guest who has registered their new UBOX account.
6. Choose what access you would like them to have.
7. When done, the guest will receive a notification to confirm the access you have given.

NB. You can also remove the guest and change permissions from here too.

Our solar cameras require daylight to charge. As we go from late autumn into winter, daylight hours in the UK reduce by nearly 50% compared to June. Please note that your cameras are only getting 50% of the charging opportunity on their solar panel compared to high summer. Please consider making some changes in how you use your camera and the settings to reduce power consumption at these times. In some situations the camera may consume power more quickly than it can be charged. Additionally, with the earlier times for darkness, customers may be visiting their cameras more often to monitor all is OK.

Here are some tips to keep your cameras running during the shorter days…

Ensure your solar panel is positioned to receive optimum light when available (unobstructed view to the sky, not in shade, ideally south facing).

Go to Settings:

Reduce Unwanted Activations (every activation will record, using power on the camera)

Activity Detection: Every time your camera is armed you can set sensitivity to Low Med and High. Your camera is using power to notify you and record activity. Reduce this to Low if you are getting many ‘false alarms’ or activations of no interest to you as this will just drain power.

• Alarm Area: Exclude any areas from your camera view that is causing activations that you do not want such as a road or public footpath. Ensure your camera is only armed to activate for your secure area only.

Schedule Setting

Ensure your camera is armed only at times when you want to secure your property, the times when you would least expect there to be activity when you are your staff have left the location. If the camera is armed 24/7 unnecessarily, particularly in an area of high traffic, you will get multiple recordings, draining the power very quickly.

‘Cloud’ (or SD) Video Duration

Reduce video duration to a minimum. Longer recording lengths use more power. Remember if you only have 5 second duration set, your camera will continue to record events in 5 second clips until the activity stops. 

Reduce Live Streaming

Live streaming and using Pan/Tilt & Zoom is one of the most power hungry activities. Try to reduce the time you spend ‘live streaming’ and particularly using the pan/tilt & zoom function. Little and often is best practice. Momentarily connect, check all is well, and then disconnect to preserve your power level.

Recharge and Reset

If you still feel the camera battery is not performing, please reset the camera (turn OFF camera, and turn ON again with your finger holding down the 'reset' button until you hear 'System Reset').

Now switch the camera OFF, plug into a mains socket via the USB type C cable and charge to 100% (once fully charged the red light near the power socket will go out).

Now go to your APP:

• Remove Device
• Add Device
• Ensure your camera has a solid blue light
• Follow the onscreen instructions to 're-pair' your camera with your App.

This should solve a technical issue if there is one.

Plug In

Also, if you have access to a power source, you can always plug your camera in full time so you can view and live stream as much as you like, or give your camera a boost charge every now and again on the mains (2-4hrs to get 100% charge). 

Your camera uses very little power and if utilised correctly should never let you down under normal usage. Guard My Farm have test cameras installed that have never dipped below 90% charge in 12 months of standard usage.

The cameras have self contained rechargeable lithium ion batteries which can either be charged via the included solar panel or mains via the included usb c cable.

Please check the following to resolve power issues:

• Solar panel is not obstructed from daylight and is positioned to receive direct sunlight on sunny days. (It will charge on cloudy days, but direct sunlight will charge quicker)
• Solar panel cable is securely inserted into the camera power slot. (You may need to push in hard as the weather proof silicone cover is purposefully tight fitting).
• If it is not charging with the solar panel after the above checks, try charging via the mains using the usb c cable provided to see whether it is the device or solar panel that needs attention before contacting Guard My Farm.

No problem. There are several things to check here...

• Are notifications turned on within the App?
• Is the camera 'awake' when not sending notifications. Check things like the day and time scheduling of when the camera is 'armed' and monitoring for movement.
• If the App is shared, have you allowed notifications for the other users in their permissions.

For further information of how to navigate the above, please download the user manual from this link.

4G User Manual

WIFI Set Up & User Manual

Our cameras are designed to be in lower traffic areas eg protecting a shed door, entrance, driveway, remote location etc where activity is likely to be minimal and motion typically unexpected IE an intruder or unwanted guest. If the cameras are located in an area of high 'traffic' and initially receive continual repeated activations, they have been programmed to learn these as ‘false positives’ or false alarms which the vast majority of customers would want to negate (as continual notifications for false alarms would be annoying and users would likely miss or ignore a real event in that situation).

If your location is very active the cameras may have learned to ignore much of the activity as ‘false positives’.This should be able to be resolved with a hard reset of the camera. Please press the reset button next to the sim slot until you hear ‘signal reset’ or similar, re-pair the device to your app and this should work.

Also, once reset, please consider your location and schedule the camera to only be armed during expected quiet periods of low activity.