My 4G camera has gone offline

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Your details

So we can follow up with you directly

Full name *

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Email address *

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Order number (if known)

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4G offline checks work through in order

Tick each check once done and describe the outcome — all fields marked * are required

1Power check — solar panel and battery

A flat battery will take the camera offline

When you switch the camera on does it show a flashing light pattern? *

Please describe the outcome of this check.

2SIM inserted correctly — orientation and click confirmed

The golden part of the SIM must face the same direction as the camera lens. Push the SIM in firmly until you hear a click — the slot is spring-loaded. Watch the short video below for a visual guide.

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Watch: How to insert the SIM card correctly

YouTube · Guard My Farm Open ↗

Was the SIM inserted correctly? *

Please describe the outcome of this check.

3I am using a GM Data SIM — checked account balance

Log in at gmdatasims.co.uk and check your data balance and usage. If data has run out, select the next available larger plan to upgrade and restore your SIM (e.g. if you are on the 1GB plan and it has run out, please select 3GB to get an additional 2GB for the remainder of the month).

What did you find? *

Please describe the outcome of this check.

4Other mobile network provider — data balance checked (skip if using a GM Data SIM)

If using your own SIM, log in to your provider's website and check your remaining data balance.

What did you find? (optional)

5Signal check — tested at camera location

Reposition the camera slightly or test in a nearby area with stronger signal. If using a GM Data SIM, try switching camera OFF and ON to refresh the network.

Can you see a solid blue light or has the flashing light pattern changed? *

Please describe the outcome of this check.

6Advanced test — SIM tested in a smartphone

Remove the SIM from the camera, insert into your smartphone, turn Wi-Fi OFF, and test whether mobile data works (browse a webpage or watch a YouTube video).

Could you see 4G signal bars and browse the web / watch a YouTube video with the SIM in your phone? *

Please describe the outcome of this check.

7Advanced test — your phone's SIM tested in the camera

Insert your personal phone SIM into the camera and power on. Check for a solid blue light indicating a successful network connection.

Was there a solid blue light with your SIM in the camera? Did it come online? *

Please describe the outcome of this check.

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Anything else to add?

Any other context that might help — when the issue started, recent changes, weather, etc.

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Has this resolved your issue? *

Please let us know before submitting

Please select whether your issue has been resolved.

ℹ️ Once submitted, our support team at support@guardmy.co.uk will review your answers and get back to you — usually within one working day.

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Thank you — our team will review your checks and get back to you shortly at the email address provided.

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My 4G camera has gone offline

📡 My 4G Camera Has Gone Offline

Support request submitted